Emerson Answering Machine MODEL EM1200 User Manual

ZK58701IA00-R  
EM1200 IB  
SIZE: 105 x 138 mm  
OWNER'S MANUAL  
Digital Answering System  
Model EM1200  
5/22-06  
IMPORTANT SAFETY INSTRUCTIONS  
When using your telephone equipment, points or short out parts that could  
basic safety procedures should always result in a risk of fire or electric shock.  
be followed to reduce risk of fire, electric Never spill liquid of any kind on the  
shock and injury to persons including  
the following:  
product.  
9. To reduce the risk of electric shock,  
1. Read and understand all instructions. do not disassemble this product, but  
2. Follow all warnings and instructions  
marked on the product.  
3. Unplug this product from the wall  
take it to a qualified serviceman when  
some service or repair is required.  
Opening or removing covers may  
outlet before cleaning. Do not use liquid expose you to dangerous voltages or  
cleaners or aerosol cleaners.  
Use a damp cloth for cleaning.  
4. Do not use this product near water,  
other risks. Incorrect reassembly can  
cause electric shock when the  
appliance is subsequently used.  
for example, near a bathtub, washbowl, 10. Unplug this product from the wall  
kitchen sink, laundry tub, in a wet  
basement, or near a swimming pool.  
5. Do not place this product on an  
unstable cart, stand, or table. The  
product may fall causing serious  
damage to the product.  
outlet and refer servicing to qualified  
service personnel under the following  
conditions:  
A. When the power cord or plug is  
damaged or frayed.  
B. If liquid has been spilled into the  
6. Slots and openings in the cabinet and product.  
the back or bottom are provided for  
C. If the product has been exposed to  
ventilation, to protect from overheating. rain or water.  
These openings must not be blocked by D. If the product does not operate  
placing the product on a bed, sofa,  
rug, or other similar surface. This  
normally by following the operating  
instructions. Adjust only those controls  
product should not be placed in a built-in that are covered by the operating  
installation unless proper ventilation is  
provided.  
instructions because improper  
adjustment of other controls may result  
7. This product should be operated only in damage and will often require  
from the type of power source indicated extensive work by a qualified  
on the marking label. If you are not sure technician to restore the product to  
of the type of power supply to your  
home, consult your dealer or local  
power company.  
8. Never push objects of any kind into  
this product through cabinet slots as  
they may touch dangerous voltage  
normal operation.  
E. If the product has been dropped or  
the cabinet has been damaged.  
F. If the product exhibits a distinct  
change in performance.  
11. Avoid using a telephone(other than  
3
IMPORTANT SAFETY INSTRUCTIONS  
(Cont.)  
a cordless type) during an electrical  
storm. There may be a remote risk of  
electric shock from lightning.  
where the cord will be abused by  
persons walking on it.  
14. Do not dispose of the battery(ies)  
12. Do not use the telephone to report a in a fire. The cell may explode. Check  
gas leak in the vicinity of a leak.  
13. Do not allow anything to rest on  
power cord. Do not locate this product  
with local codes for possible special  
disposal instructions.  
SAVE THESE INSTRUCTIONS  
5. Do not attempt to rejuvenate the  
CAUTION  
battery(ies) provided with or identified  
for use with this product by heating  
them. Sudden release of the battery  
electrolyte may occur causing burns or  
irritation to the eyes or skin.  
6. When replacing batteries, all  
batteries should be replaced at the  
same time. Mixing fresh and  
discharged batteries could increase  
internal cell pressure and rupture the  
discharged battery(ies). (Applies to  
product employing more than one  
separately replaceable primary battery).  
7. When inserting batteries into this  
product, the proper polarity or direction  
must be observed. Reverse insertion  
of batteries can cause charging, and  
that may result in leakage or  
To Reduce the risk of Fire or Injury to  
Persons, Read and Follow these  
instructions.  
1. Use alkaline battery(ies) of size  
indicated in the battery compartment.  
2. Do not open or mutilate the  
battery(ies). Released electrolyte is  
corrosive and may cause damage to  
the eyes or skin. It may be toxic if  
swallowed.  
3. Exercise care in handling batteries  
in order not to short the battery with  
conducting materials such as rings,  
bracelets, and keys. The battery or  
conductor may overheat and cause  
burns.  
4. Do not attempt to recharge the  
battery(ies) provided or identified for  
use with this product. The batteries may  
leak corrosive electrolyte or explode.  
explosions. (Applies to product  
employing more than one separately  
replaceable primary battery).  
8. Remove the batteries from this  
product if the product will not be used  
4
(Cont.)  
for a long period of time (several  
CAUTION  
Batteries that are stored in a freezer or  
refrigerator for the purpose of  
extending shelf life should be protected  
from condensation during storage and  
months or more) since during this time  
the battery could leak in the product.  
9. Properly discard "dead" batteries as  
soon as possible since "dead" batteries defrosting. Batteries should be  
are more likely to leak in a product.  
10. Do not store this product, or the  
batteries provided with or identified for  
use with this product, in high  
temperature areas.  
stabilized at room temperature prior to  
use after cold storage.  
INSTALLATION INSTRUCTIONS  
1. Never install telephone wiring during  
a lightning storm.  
2. Never install telephone jacks in wet  
locations unless the jack is specifically  
designed for wet locations.  
wires or terminals unless the telephone  
line has been disconnected at the  
network interface.  
4. Use caution when installing or  
modifying telephone lines.  
3. Never touch uninsulated telephone  
Announcement and recorded  
messages will be lost.  
1. Make sure AC adaptor is unplugged  
from electrical outlet.  
2. Open the battery door with a ball-  
point pen.  
INSTALLATION  
Choose Your Location  
Your unit must be placed on a hard, flat  
surface and connected to both the  
telephone wall jack and an AC power  
source. Allow at least one inch to the  
rear and four inches above the unit for  
ventilation.  
To Install One 9 Volt Battery  
One 9 volt battery (not included) is  
required to maintain your Outgoing  
Announcement and recorded messages  
during a power failure. If there is a  
power failure and the battery is not  
installed, both your Outgoing  
5
INSTALLATION (Cont.)  
3. Install one 9 volt battery.  
use a plug in modular adaptor (see  
4. Replace battery door connect the AC Fig. C).  
adaptor.  
5. Install a replacement battery once a  
Figure B  
Figure C  
year to ensure proper operation of the  
power failure protection feature.  
Your message LED will flash rapidly  
until 9 Volt battery is installed. Your  
unit is fully functional - battery is  
needed for power failure backup  
ONLY.  
Connect to Telephone Line  
NOTE:  
1. Plug your telephone into the modular The jack RJ11C of the fixed line cord  
TEL jack in the back of your unit (Fig. A). complies to FCC Part 68.  
NOTE: We do not recommend that you Connect to AC Power  
plug a cordless telephone into your unit. (Use only SYSTEM EM1200 AC  
Operation of a digital answering system Adaptor of Output AC 9V 150mA)  
may cause interference on your cordless  
telephone.  
1. Plug AC Adaptor cord into the back  
of your unit (Fig. A).  
2. Plug AC Adaptor into a standard  
120 Volt wall outlet.  
Figure A  
3. When your unit is initially plugged in,  
the message indicator is consistently  
flashing slowly to prompt you to record  
your outgoing announcement.  
2. Plug the straight end of the cord into  
a modular wall jack. Make sure plug  
snaps firmly in place (Fig. B).  
or  
3. With a four prong style jack, simply  
6
UNDERSTANDING YOUR MESSAGE INDICATOR LED  
(WHY THE GREEN LIGHT IS FLASHING)  
MESSAGE INDICATOR STATUS REASON  
ACTION  
Message Indicator is  
consistently flashing slowly.  
No outgoing message  
has been recorded.  
See section on recording  
your outgoing announcement  
(below).  
A 9 volt alkaline battery  
(not included) has not been  
installed or needs to be  
replaced.  
Install a fresh 9 volt alkaline  
battery. (Battery provides power  
failure backup. Unit is  
Message Indicator flashes  
rapidly.  
functional without it).  
Messages have been  
received.  
Press Play control to hear  
your message.  
Message Indicator flashes to  
indicate number of messages  
received and then repeats.  
Message Indicator is lit  
solid  
System is in Answer  
Mode.  
No action required. Unit is  
ready to receive calls..  
RECORDING YOUR OUTGOING ANNOUNCEMENT  
To record your own personalized  
outgoing message:  
1. Press and hold down the  
ANNOUNCEMENT Record/Check  
control.  
Checking Your Outgoing Message  
1. Press the ANNOUNCEMENT  
Record/Check control once quickly.  
2. Your outgoing announcement will  
be played back to you and your  
2. After you hear one beep tone, speak system will reset to answer incoming  
clearly towards the built in microphone. calls.  
You have a maximum of 30 seconds to NOTE: You must play back all  
record your announcement.  
3. When finished, release button.  
incoming messages before changing  
the outgoing announcement.  
NOTE: You have 30 seconds recording Recording a new announcement will  
time for your outgoing message. If your reset the message counter and any  
unit beeps while you are recording, you message will be lost. Please refer to  
have exceeded the time limit. Record a the beginning of this section to correct.  
shorter outgoing message.  
Volume Control  
Use the electronic VOLUME control on  
the face of your unit to set the speaker  
to the desired sound level. Pressing  
the VOLUME control or increases  
and decreases the volume.  
Sample Message:  
"Hello, this is __________________  
Can`t come to the phone right now,  
please leave your name and phone  
number after the long beep. You will  
have 45 seconds to leave your  
message. Thank you for calling."  
7
MESSAGE PLAYBACK  
When the message indicator flashes,  
To Repeat Current Message  
pauses, and repeats you have received During playback, press and release the  
messages. The number of flashes  
indicates the amount of messages  
received (up to 10)  
REPEAT control once quickly.  
To Playback the Previous Messages  
During playback, press the REPEAT  
control twice within 2 seconds.  
To Save Your Message  
To Hear Your Message  
1. Press and release the PLAY  
MESSAGES control on your unit.  
2. The unit will automatically playback  
your messages in the order they were  
received.  
3. A beep tone will be heard at the  
end of each message.  
To save your messages after listening  
to them.  
A. During playback, press and release  
the STOP/SAVE control. Your unit will  
reset to answer incoming calls and  
save all messages.  
or  
4. Your unit will automatically stop after B. After the last message and two  
the last message. beep tones, press and hold the STOP/  
5. New incoming messages will replace SAVE control for 2 seconds. All  
old messages unless you follow the  
SAVE procedure.  
messages will be saved and the  
message counter will flash indicating  
the number of messages received.  
To Stop Playback of Incoming  
Messages  
Press and release the STOP/SAVE  
control. Your unit will reset to answer  
incoming calls and save all messages.  
IMPORTANT  
You must follow the above "SAVE"  
procedure each time you listen to your  
incoming message and before the  
system answers a new incoming call.  
Voice Activated Recording (VOX)  
Your unit records voice for up to 45  
seconds as long as the caller speaks.  
To avoid unnecessary pauses due to  
hangup and to save message  
capacity, your unit automatically stops  
recording after 7 seconds of silence.  
Call Screening  
SPECIAL FEATURES  
Message Capacity Full Detection  
Your unit will signal the caller when the  
message capacity is full. The unit will  
answer the phone after 10-11 rings,  
emit 3 beeps tones, pause 10 seconds ,  
and then disconnect the telephone line  
automatically.  
To listen to an incoming call without  
picking up the phone, let your unit  
answer the phone when it rings.  
8
SPECIAL FEATURES (Cont.)  
If you don`t want to talk to the caller, just Adjustable Ring Select  
let your unit take a message, adjust the selects the number of rings (2,6, or TS)  
volume control on the face of the unit to your unit will answer on. The unit will  
listen. If you don`t want to listen to the  
caller`s message, lower the volume.  
answer on the ring number selected.  
Toll Save (TS)  
NOTE: Callers will be unaware that you Your unit has a built-in automatic toll  
are screening their calls, and they will  
saving feature. This feature lets you  
not be able to hear you unless you pick know if you have received any  
up the phone or an extension phone.  
If you want to talk to the caller, pick up  
the phone and talk.  
messages before it answers, thus  
saving you on long distance costs.  
How Toll Saver Works  
To Turn Unit Off  
If you do not want your system to  
When calling your unit from a remote  
location to check for your message,  
answer calls, press the answer ON/OFF listen to the number of rings.  
control. The message indicator will turn  
off to signal that the unit will not answer 1. No Messages received  
or record your phone calls.  
If your phone rings more than two  
times, you will know that you don`t  
have any messages, so you can hang  
up on the third ring before your unit  
answers and save the cost of the call.  
Automatic Disconnect  
Automatically shuts off outgoing  
message when any phone in the home  
is picked up.  
If any phone in the home is picked up  
NOTE: If no message are received,  
during incoming message recording, the your unit will answer the call after the  
unit should automatically stop and  
previous portion of message will be  
sixth ring.  
recorded and counted as 1 message. If 2. Messages received  
the unit does not stop, press the hook  
switch of the telephone for about one  
second and release.  
If your unit answers after only 2 rings,  
you will know that you have received  
messages, which you can then retrieve  
by following the Remote Message  
playback section.  
Battery Indicator  
The green message/battery indicator  
will flash rapidly to indicate 9 volt battery NOTE: If your unit answers after 10  
needs to be installed or replaced.  
rings, it indicates the message memory  
capacity is full. You may retrieve your  
messages remotely or hang up.  
9
SPECIAL FEATURES (Cont.)  
Power Failure Protection/Battery Back  
Up  
If power failure occurs, or the plug  
comes out of the wall, your unit will shut  
down until the power is restored.  
If you have installed a 9 volt battery, any  
messages recorded before the power  
failure will be saved. The message  
indicator will flash indicating the number  
of messages received.  
If your unit is not operating properly  
when the power is restored, proceed  
with a unit reset.  
To Reset  
1. Unplug the AC adaptor from the  
power outlet.  
2. Remove the 9 volt battery. Replace  
with a fresh 9 volt battery (see page 5).  
3. Plug AC adaptor back into power  
outlet.  
4. Record a new outgoing announcement  
(see page 7).  
IMPORTANT  
During a power outage, your unit will  
not function even if a 9 volt battery is  
installed. The battery will save your  
outgoing message and any incoming  
messages you may already have  
received so that you can play them  
once power comes back on.  
10  
REMOTE OPERATION  
Remote Security Code  
6. To end the remote message playback,  
hang up. All messages are automatically  
saved and your unit will reset itself to  
answer the next incoming call.  
There is a three digit security code  
located on the bottom of your unit.  
Remember this number. You will need  
it to get your messages by remote when Remote Message Erase  
calling from a touch-tone phone. A  
space has been provided on the  
1. After listening to your messages, the  
unit will emit 4 short beep tones, pause  
enclosed Quick Reference Card to write for 10 seconds and emit one beep tone.  
down your code.  
Remote Turn On  
If you forget to turn on your unit, you  
can call and remotely turn it on.  
2. Immediately after this single beep  
tone, dial your 3 digit security code,  
pressing and holding each digit for one  
full second.  
1.Call your phone number from a touch- 3. Your unit will emit 4 short beep tones  
tone phone.  
and disconnect the line. All messages  
will be automatically erased and your  
system will reset itself to answer the  
next incoming call  
2. The unit will answer after 9 to 10  
rings, automatically turn on and play  
your outgoing message.  
3. All subsequent calls will be answered. To Retrieve Messages When  
Messages Playback  
Recording Memory is Full  
1. Call your phone number from a touch 1. When maximum digital recording  
tone phone.  
memory is reached, the unit will answer  
with 3 beep tones on the 10th ring.  
2. Within 10 seconds after the beep  
tones, dial your 3 digit security code.  
3. Your unit will emit 4 short beep tones  
once correct code is detected and play-  
back all incoming messages.  
2. Your unit will answer and play the  
outgoing announcement. Then you will  
hear a beep to signal that it is ready to  
record an incoming message.  
3. Within ten seconds of the beep tone  
dial your 3 digit security code by  
pressing and holding each digit for 1  
second.  
IMPORTANT  
Remote messages retrieval will not  
work when calling in from a rotary  
or pushbutton pulse dialing phone  
unless a tone generator is used.  
Also, some tone dialing phones  
(cellular, PBX, etc.) Only output  
tones for a fraction of a second. If  
you experience difficulty with remote  
operation, try another phone, or use  
a separate tone generator.  
4. Your unit will emit 4 short beep tones  
once correct code is detected and play-  
back all incoming messages. After the  
last message your unit will emit 4 short  
beep tones.  
5. To repeat the remote message play-  
back, dial your 3 digit security code  
again within 10 seconds of the last 4  
beep tones.  
11  
Troubleshooting Guide  
DON'T RETURN IT YET!  
If the solution to your problem is not  
listed below, call our toll-free service  
number 1-877-SOUTHTEL  
(1-877-768-8483) and one of our  
experts will talk you through the  
problem.  
If you have followed the instructions in  
this manual, and have difficulty  
operating your Digital Answering  
System, locate the PROBLEM in the  
left column below.  
Check the corresponding POSSIBLE  
CAUSE and CORRECTIVE ACTION  
columns to locate and remedy  
problem.  
PROBLEM  
POSSIBLE CAUSE  
Power failure  
CORRECTIVE ACTION  
Unit is not  
operating  
properly  
Proceed with a unit reset.  
(see p. 10)  
My message Various  
indicator  
Refer to Understanding Your  
Message Indicator. (See p. 8)  
won't stop  
flashing  
No answer  
Unit is in the "OFF"  
mode  
Check to verify if message counter  
is lit. Press Answer ON/OFF control  
to turn unit on.  
12  
Troubleshooting Guide (Cont.)  
PROBLEM  
POSSIBLE CAUSE  
CORRECTIVE ACTION  
No answer  
AC adaptor is disconnected  
from wall outlet or back of  
unit  
Reconnect AC adaptor into wall  
outlet or back of unit.  
Power to electrical outlet  
may be off  
Check to see if electrical outlet is controlled  
by a light switch and power is on, or wall  
outlet may not be functioning, try connecting  
to a different wall outlet.  
Telephone line is not  
connected to wall jack  
Connect telephone line into wall jack.  
Telephone wall jack may not be functioning,  
try connecting unit into a different telephone  
wall jack.  
No incoming  
messages  
recorded  
Unit is in the "OFF" mode  
Check to verify message counter is lit. Press  
Answer ON/OFF control to turn unit on.  
AC adaptor is disconnected  
from wall outlet or back of  
unit  
Reconnect unit into wall outlet or back of  
unit. Try connecting to a different wall outlet.  
Power to electrical outlet  
may be off  
Check to see if electrical outlet is controlled  
by a light switch and power is on.  
Telephone line is not  
connected to wall jack  
Connect telephone line into wall jack. Try  
connecting unit into a different telephone  
wall jack.  
No audio on outgoing  
greeting  
Check your outgoing greeting. If you do not  
hear audio, record a new outgoing  
announcement. See the section an  
"Recording Your Outgoing Announcement".  
No power  
AC adaptor is disconnected  
from wall outlet or back  
of unit  
Reconnect AC adaptor into wall outlet or  
back of unit. Try connecting to a different  
wall outlet.  
Power to electrical outlet  
may be off  
Check to see if electrical outlet is controlled  
by a light switch and power is on.  
13  
Troubleshooting Guide (Cont.)  
PROBLEM  
POSSIBLE CAUSE  
CORRECTIVE ACTION  
No remote  
operation  
Unit is in the "OFF" position  
Check to verify if message counter is lit.  
AC adaptor is disconnected  
from wall outlet or back of  
unit  
Reconnect AC adaptor into wall outlet or  
back of unit. Try connecting to a different  
wall outlet.  
Power to electrical outlet  
may be off  
Check to see if electrical outlet is  
controlled by a light switch and power is on.  
Calling from a phone that is  
not outputting tone dialing  
(rotary, PABX, cellular).  
Try calling your unit from a different  
(non-PABX, non-cellular) phone.  
Telephone line is not  
connected to wall jack  
Connect telephone line into wall jack. Try  
connecting into a different telephone wall  
jack.  
Security code not entered  
correctly  
3 digit remote security code must be  
entered after your outgoing announcement  
Press and hold each digit for more than 1  
second.  
Remote security code being  
used differs from the code  
on the bottom of unit  
Verify that the remote security code being  
used matches the code on the bottom of  
the unit.  
After a power  
A 9 volt battery has not  
outage, outgoing been installed or needs  
Install a fresh, alkaline 9 volt battery to  
maintain your outgoing announcement and  
incoming messages in the event of a power  
failure.  
announcement  
and incoming  
messages are  
lost  
to be replaced  
The machine  
beeps during the you are recording is too  
The outgoing message  
Record a shorter outgoing message (less  
than 30 seconds).  
recording of my  
outgoing  
long  
messages  
The machine is  
cutting off  
The incoming message  
is too long  
Maximum recording time for incoming  
messages is 45 seconds.  
incoming  
messages  
14  
FCC AND TELEPHONE COMPANY INFORMATION  
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.  
On the bottom of this equipment is a label that contains, among other information, a product in the  
format US:AAAEQ##TXXXX. If requested, this number must be provided to the Telephone company.  
The FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must,  
upon request, provide this information to your telephone company. The REN is useful to determine  
the number of devices that may be connect to a telephone line. Excessive RENs on a telephone line  
may result in the devices not ringing in response to an incoming call. In most but not all areas, the  
sum of RENs should not exceed five (5.0). To be certain of the number of devices the may be  
connect to a line, as determined by the RENs, contact the local telephone company. [For product  
approved After July 23, 2001, the REN for this product is part of the product identifier that has the  
format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g.,  
03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. To determine the  
maximum REN for your calling area.  
If your telephone equipment causes harm to the telephone network, the telephone company may  
discontinue your service temporarily. If possible, they will notify you in advance. But if advance  
notice isn't practical, you will be notified as soon as possible. You will be informed of your right to  
file a complaint with the FCC.  
Your telephone company may make changes in its facilities, equipment, operation or procedures that  
could affect the proper functioning of your equipment. If they do, you will be notified in advance to give  
you an opportunity to maintain uninterrupted telephone service. If you experience trouble with this  
telephone equipment disconnect from the network until the problem has been corrected or until you are  
sure that the equipment is not malfunctioning.  
This equipment may not be used on coin service provided by the telephone company. Connection to  
party lines is subject to state tariffs.  
Warning: Changes or modifications to this unit not expressly approved by the party responsible for  
compliance could void the user's authority to operate the equipment.  
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses and can  
radiate radio frequently energy and, if not installed and used in accordance with the instructions, may  
cause harmful interference to radio communications. However, there is no guarantee that interference  
will not occur in a particular installation. If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the equipment off and on, the user is  
encouraged to try to correct the interference by one or more of the following measures:  
Increase the separation between the equipment and receiver.  
Connect the equipment into and outlet on a circuit different from that to which the receiver is  
connected.  
Consult the dealer or an experienced radio TV technician for help.  
An applicable certification jacks Universal Service Order Codes (USOC) for the equipment is provided  
(i.e., RJ11C) in the packaging with each piece of approved terminal equipment.  
A plug and jack used to connect this equipment to the premises wiring and telephone network must  
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA.A compliant  
telephone cord and modular plug is provided with this product. It is designed to be connected to a  
compatible modular jack that is also compliant. See installation instructions for details.  
NOTICE: If your home has specially wired alarm equipment connected to the telephone line, ensure  
the installation of this [equipment ID] does not disable your alarm equipment. If you have questions  
about what will disable alarm equipment, consult your telephone company or a qualified Installer.  
NOTICE: According to telephone company reports, AC electrical surges, typically resulting from  
lightning strikes, are very destructive to telephone equipment connected to AC power sources. To  
minimize damage from these types of surges, a surge arrester is recommended.  
15  
WARRANTY INFORMATION  
90 DAYS LIMITED WARRANTY  
In the unlikely event that this product is defective, or does not perform properly , you may within ninety  
(90) days from your original date of purchase return it to the authorized service center for repair or  
exchange.  
TO OBTAIN WARRANTY SERVICE:  
- Provide proof of the date of purchase within the package (Dated bill of sale)  
- Prepay all shipping costs to the authorized service center, and remember to insure your return.  
- Include a return shipping address (no P.O. Boxes), a telephone contact number, and the  
defective unit within the package. Describe the defect or reason you are returning the product.  
Your product will be repaired or replaced, at our option, for the same or similar model of equal value  
if examination by the service center determines this product is defective. Products received damaged,  
as a result of shipping will require you to file a claim with the carrier.  
The shipping address of the authorized service center is:  
Southern Telecom Inc.  
ATTN: Returns Department  
14-C 53rd Street  
Brooklyn, NY 11232  
Should you have any questions or problems concerning this product, please contact our customer  
service department via email at [email protected].  
To obtain service after the warranty period, please email [email protected] with product  
information, date of purchase and nature of the problem. Customer service will reply to the email with  
service instructions.  
Warranty service not provided  
This warranty does not cover damage resulting from accident, misuse, abuse, improper installation or  
operation, lack of reasonable care, and unauthorized modification.  
This warranty is voided in the event any unauthorized person opens, alters or repairs this product.  
All products being returned to the authorized service center for repair must be suitably packaged.  
Limitation of Warranty:  
• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT.  
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES  
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY  
DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION GIVEN BY SOUTHERN TELECOM INC.  
IT’S AGENTS, OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY WAY INCREASE THE  
COPE OF THIS WARRANTY.  
• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE  
REMEDY OF THE CONSUMER, SOUTHERN TELECOM INC. SHALL NOT BE LIABLE FOR  
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT  
OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS  
PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED  
BY THE LAWS OF THE STATE OF NEW YORK. EXCEPT TO THE EXTENT PROHIBITED BY  
APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A  
PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY  
PERIOD SET FORTH ABOVE.  
• SOME STATES DO NOT ALLOW THE EXCLUSION NOR LIMITATION OF INCIDENTAL,  
CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS  
SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU.  
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU ALSO MAY HAVE OTHER  
RIGHTS THAT VARY FROM STATE TO STATE.  

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